Yes, DISANGNI Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. 
Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
Any Questions, please feel free to contact our Email info@disangnisilk.com.

Note: Due to the ongoing health situation in the world, some countries have taken mandatory quarantine measures, and delivery services will be affected. You are suggested to check with your local post office first to find out if they can accept deliveries normally.

a) When you receive the parcel, please check if the package is damaged, whether the products are correct. If there are any problems mentioned above, please refuse to sign for the parcel and contact us in time.

b) If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )

c) If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk will end.

You can leave a message when placing the order and we will report your requirement to the express company. Or please contact the express company to give your requirement of specific shipping address and delivery time, which can improve delivery efficiency.

1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
2. A tracking number will be sent to you by e-mail once items shipped out.
3. You can track your package by your tracking number.
4. Shipping details please check the following table.

1) Delivery Time does not include the processing time required to process your order from the date your order is placed.

2) If you require customization or monogramming service, please allow for four or more working days in the processing time.

3）P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.

4) Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges. 

 

Note: To receive the notice from us, please make sure your e-mail or phone number is correct and available.

We begin preparing your order immediately after it is verified, which needs a little time to process. Please don't worry! A tracking number will be sent to you by e-mail once your items shipped out.

If there is still no shipping information after a few days, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

Use this text to answer questions in as much detail as possible for your customers.

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.

If there is still no logistics update after a few days, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

The first thing to do is sending us an email or giving us a call (email is preferred) stating you need to change your shipping address.
Generally, we can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

2. Submit a ticket and indicate which item(s) you would like to return and the reason for your return.
3. RMA (Return Merchandise Authorization) number and return form will be sent to you then.
4. Place the item(s) in the original packing, put in the "Exchange and Return Form" and seal the parcel securely.
5. Drop off your package at the local post office. Send us the return tracking number.
6. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

Note: Return Conditions
1. You have 60 days to decide if the items are right for you if not, you can certainly come to us within 60 days on receipt.
2. The following items couldn't be returned: ①Items on clearance, ②Silk Underwear, ③Customized Items, ④Monogrammed Items.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way. 
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. The Return postage should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged, or faulty goods.
6. Return RMA Number and return reason should be filled in the "Return And Exchange Form", or any delay we will be out of responsibility.
7. For a refund, it will be returned to your account within 3-5 working days. For an exchange, new items will be reshipped to you within one week.

Generally speaking, you should sign your parcel by yourself. If you are not at the shipping address when the parcel arrives, you can contact the express company and give your delivery requirements, like leaving the parcel at the required place.

1. The address is not specific enough and the parcel cannot be delivered. We contact you for further information many times but do not receive your reply. 
2. When the parcel arrives, you are not at the shipping address. We contact you to collect your parcel many times but do not receive your reply.

Sometimes, you may receive separated packages, please do not worry, there will be no additional costs.

1) We currently have warehouses in the United States and China. Products will be sent as per the principle of proximity.
2) You ordered many products or include comforters, which are too big to ship out within one package.

We suggest you look around for your parcel first. For example, you can ask your neighbors if they see your parcel or check the condition with the entrance guard. Also, you should contact the local express company for further information.  If you still haven't found your parcel, please contact us. We will try our best to help you solve the issue.