Generally, we need about 1 to 2 working days to process an order before send it out. If you request the customization service or monogramming service, please kindly allow for four or more working days in the processing time. 

A tracking number will be sent to you by e-mail once items shipped out. And you can also track your order via Track Order Details at the below of the website or through logging into your account. The shipping time may vary from country to country.  

If there is no tracking number updated or the tracking information does not update for about 5 days, please feel free to contact our email info@disangnisilk.com. 

1 What qualifies as a bulk order?
Bulk orders are purchases that consist of 10+ items of the same style, size, and color. Uniform orders for teams of 10 or more people are also considered bulk orders.

2 How do I get a quote?
To receive a quote for your potential order, please provide us with the details of your order via email, such as the SKU, color, size, quantity of the items you want to purchase, the specific reason for the bulk order, the shipping address, and if you have special requirements about the packaging or the arrival date, etc. Once we receive your order details, we will offer you a special price if we are able to fulfill the order.

3. How do I place an order?
Once you've received your quote and determined that you'd like to proceed, please let us know and we will send you a customization link for you to pay via our website. If you prefer to pay via PayPal directly, we can send you a PayPal link for you to pay. Once you have paid to us, please kindly let us know and we will add your items to your order.

4. Do you offer samples?
We do not offer free samples. If you would like to check the items before bulk ordering, please place an order for one or more items directly through our website. If you want to check the silk fabric after receiving the product, please kindly let us know in advance and we will enclose some silk swatches in your order.

5. Do you offer monogramming or customization services on your products?
"We offer monogramming or customization services on most of our items. If you want to monogram or customize your items, please check with us first whether we can do it for you or not.
Note: The customized items or monogramming items can not be returned, exchanged or refunded."

6. Can I return all or part of my bulk order?
We are unable to accept returns of bulk orders at this time.

7. What shipping options do you offer for bulk orders and how long do they take to arrive?
We ship out your order with express shipping. The processing time may vary from your order quantity. After it dispatches, it may take about 4 to 6 working days to arrive.

8. Do you offer wholesale accounts?
We are currently unable to offer wholesale accounts.

9. What forms of payment do you accept on bulk orders?
"We accept PayPal, PayPal express checkout, and a credit card or debit card through Paypal.

Please note that you can shop through the referral discount link you receive and cannot change the country. If the referral link takes you to our US website, then you can only shop through it on the US website since we have different systems for different countries. And if you change it to another country, the link will not work anymore.

Recommender Share Coupon with Friends via Link (Coupon received via Email) Conditions for Friends to use discounts: 1, Friends did not receive the same rewards discount before2, Friends are new DISANGNI customers3, Friends are not the Recommender4, $20 Off Over $50 (different countries have different discounts) Conditions for Recommender to get discounts:1, Friend placed an order through the referral discount link sent from you2, The actual payment of a Friend's order ≥ $50 (different countries have different discounts)3, The Recommender not rewarded by this Friend before4, Recommender will receive the discount email when your Friend's order ships out Conditions for Recommender to use discounts:$20 Off Over $50 (different countries have different discounts) Please kindly contact us if you have further questions, you will receive a reply within 24 hours on working days.

There are two places for you to sign up our newsletter: one is at the right side of the website page and the other is at the below of the page.

After you entered your email, it will go to a page showing that you receive your 10% off coupon code and also a confirmation email will be sent to you for you to confirm subscription.

If you have not received your email, please check if you enter the correct email or if it went to the spam folder.

Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact DISANGNI customer service by submitting a ticket online (https://www.disangnisilk.com/), or sending emails via info@disangnisilk.com Any questions, reply within 24 hours.

Here at DISANGNI, we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 1 to 2 Business to process an order, normally it will take about 10 to 15 business days to arrive. The arrival time varies from country to country. You may also track your order with a tracking number after your order has been shipped out.

The first thing to do is send us an email with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

Normally, it takes 1-2 business days for your order to process. 

After the order ships out, you will receive a shipment email with the tracking number provided.

1.You can track your order status via Track Order Details. 

2.If you fail to receive the email or you get the wrong tracking number, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact DISANGNI customer service by submitting a ticket or online chat.

If your order hasn't been placed, you can change it in your shopping cart. Once it has been placed, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

The default price is for one piece of silk pillowcase only.
If you need a pair of two silk pillowcases, please change the Qty to 2 and then check out.

Please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page. Our customer service will help you as soon as possible. Changing the shipping address in your account will not affect the information of the order which has been placed.

Yes.

For our silk sleepwear selection, you can customize your order on the product page of the specific item you are looking to buy. You can enter your body measurements and we will make your order accordingly.

For our bedding ware, you can customize your order by putting a note with details of the customization needed in the “Comments” box when you proceed to checkout.

We are able to handle most of the customization unless it deviates from our standard products too much (i.e. round sheets), meanwhile, a certain fee will be charged for customization, in which case it is best to contact us first before placing your order.