If you have received a defective or stained item or a wrong item you did not order, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page. And you can also contact us via Live Chat on business days. 

Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.

When sending the message, please enclose the order number, the SKU number of the item, a description of the issue, and a few clear photos to show us the exact problem.

We will get back to you as soon as we can.

Most returns can be processed within 3 business days after we receive your package.

If you return for a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit.  Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.    

If you return for exchange, the replacement order will be dispatched within one week.

Note: Please make sure to keep the tracking number or return receipt for checking.

We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

We understand that not every purchase works out, which is why we offer a 60-day return policy to guarantee 100% satisfaction. We've made the return process super easy.

1. We accept returns postmarked within 60 days of the original purchase date. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. The following items cannot be returned, refunded, or exchanged: ①Items on clearance,②Silk Underwear,③Customized Items,④Monogrammed Items.

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.

We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items).
Coupon codes and DISANGNI points will not be refunded as monetary value

We are sure you will be delighted with our items, but if not, simply contact us online or submit a ticket. We gladly accept returns within 60 days of receipt for most items in good condition.

1. Sign in to your LILYSILK account to find “My RMA” or Click Request RMA  at the below of the website directly.
2. Click “Request New Return” and choose the order to initiate a return.
3. Select the item(s) you would like to return, indicate the reason, condition, resolution, and submit.
4. After you have submitted the return, please kindly wait for the approval. And please print the RMA packing slip and enclose it inside the return package after receiving the approval.
5. Call the post office to arrange a collection or drop off at your nearest post office.
*Please print out the RMA packing slip and enclose it in the return package, or any relayed we will be out of responsibility.

Return Conditions

1. You have 60 days to decide if the items are right for you if not, you can certainly come to us within 60 days on receipt.

2. The following items couldn't be returned: Items on Clearance & Flash Sale, Silk Underwear, Customized Items, Monogrammed Items.

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.

Should you have any queries about shipping & return, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

We are sure you will be delighted with our items, but if not, simply submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.

We gladly accept returns within 60 days of receipt for most items in good condition. For the ones that couldn't be returned, please check below.

● Items on Clearance & Flash Sale

● Silk Underwear

● Customized & Monogrammed Items

● Washed or Used Items

● Items over our 60-days return time

Once we receive the returned items, it will take up to 3 business days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.
If you couldn't receive the money in time, please feel free to contact us online or submit a ticket.